Notes: Case Study- How We Did It: Lessons from IG’s Smartest Peers

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Case Study- How We Did It: Lessons from IG’s Smartest Peers (Enterprise Records Management at Comcast) presented by Ralph Furino, Comcast Corporate Records and Information Management and Tamara Hoagland, Information Management Specialst with Information First, Inc.

ARMA Live Conference
San Diego Convention Center

This session focused on the use of HP Records Manager (formerly HP TRIM). The software “is a scalable enterprise document and records management (EDRM) solution that simplifies the capture, management, security, and access to your information in business context.”

•••They ingest records using TRIMport as Text Tabbed Delimited files.

•••Metadata is extracted and
encrypted data is uploaded to a secure FTP site.

•••Files are decrypted in a batch program to concatenate multiple metadata files into one import file.

•••They are able to run an “empty container report” to see which images didn’t transfer.

•••The use WebDrawer is part of the  standard license of HP TRIM/RM.

•••Images displayed in WebDrawer are the masters and not a copy.

•••The system can be set up to host anonymous users, named users or super users.

•••Active Directory is used to control security with regard to anonymous access.

•••Searching is done via WebDrawer in a web portal.

•••Supports more than 1,300 viewer formats.

•••Records can be redacted electronically while preserving the integrity of the master image.

•••When records are destroyed, metadata is retained and the master digital image is overwritten 10 times, which is in accordance with federal destruction standards.

•••It was recommended (for data integrity) not to use leading zeros on any numeric field because data will be truncated and difficult to manipulate/search.

•••Make sure to complete an upgrade and user acceptance testing in a development environment before moving into a production environment.

•••Use the Software Development Kit (SDK) to develop automated electronic image imports instead of HPTrim port.

•••Back end database utilizes Oracle and SQL.

My questions were:

Is there a digital preservation module with HP Records Manager which allows for check sums and object validation? Answer was yes.

Is there a way to search multiple documents which have been retrieved and automatically identify confidential information for redaction? Answer was yes.

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